Privacy Policy — Counseling Center of Grayslake
Effective Date: January 1, 2025
1. INTRODUCTION
Counseling Center of Grayslake (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide when you use our website (https://www.counselingcenterofgrayslake.org/) (“Site”) or contact us through the Site.
2. INFORMATION WE COLLECT
We may collect different types of information from you, depending on how you use the Site or engage with us:
Personal Information: When you contact us (e.g., via a “Contact Us” form), we may collect your name, email address, phone number, and any other information you voluntarily provide (such as a message or question).
Usage Information: We may collect information about how you use the Site, such as your IP address, browser type, pages visited, and other analytics data (via cookies or similar tracking technologies).
Health Information (if applicable): If you are an existing or prospective client and share health-related information (for example, via a secure intake form), we may collect protected health information (PHI) in accordance with applicable laws and professional confidentiality obligations.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
To respond to your inquiries, schedule appointments, or provide you with information about our services.
To maintain and improve our website, such as analyzing site usage to enhance functionality and content.
To comply with legal, regulatory, or ethical obligations (for example, confidentiality, record-keeping, or reporting when required by law).
To communicate with you about updates to our services, privacy policies, or other relevant information (if you have opted in).
4. DISCLOSURE OF INFORMATION
We will not sell your personal information. However, we may share your information in certain circumstances:
Service Providers: We may share data with third-party service providers (e.g., website hosting, analytics, or email systems) who support our Site.
Legal Requirements: We may disclose information if required by law (e.g., court order, regulatory agency) or to protect our rights, property, or safety, or that of others.
Business Associates: If applicable (especially for PHI), we may work with business associates (e.g., billing services, EHR vendors) under appropriate agreements to ensure confidentiality and security.
5. SECURITY
We implement reasonable security measures to protect your information, including physical, technical, and administrative safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of data. For example, sensitive data transmitted via the Site is encrypted (e.g., via SSL).
However, no method of data transmission over the internet is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.
6. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and similar technologies (like web beacons) to collect usage data, improve our site, and enhance your experience. You can control some cookie settings via your browser, but disabling certain cookies may affect site functionality.
7. YOUR RIGHTS
Depending on your relationship with us and applicable laws, you may have certain rights regarding your personal data:
Access / Correction: You can request access to or updates to your personal information.
Deletion: You may request that we delete your personal data, to the extent allowed by law and our record-retention obligations.
Withdraw Consent: If we rely on your consent to process certain data (e.g., for marketing), you can withdraw that consent.
Other Rights: You may have other rights under applicable privacy laws; please contact us to discuss.
8. SMS CONSENT AND TERMS AND CONDITIONS
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
SMS Terms & Conditions: By providing consent, you agree to receive SMS messages from Counseling Center of Grayslake, which may include appointment reminders and follow-ups. Phone numbers collected during this process will not be shared with third parties for marketing purposes. Message frequency may vary, with up to 10 messages per week depending on the type of communication, and standard message and data rates may apply based on your carrier. You can opt in verbally during a conversation, and opt out anytime by replying “STOP” or contacting us directly. For assistance, reply “HELP” or reach us at (847) 549-2235. Please note that message frequency may vary, and further details can be found in our Privacy Policy and Terms & Conditions.
9. LINKS TO OTHER SITES
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time (for example, when our practices change or to comply with legal requirements). When we make material changes, we will post the updated policy on this Site with a new effective date, and, if appropriate, notify you via email.
11. CONTACT US
If you have questions or concerns about this Privacy Policy, or want to exercise any of your rights, please contact us at:
Counseling Center of Grayslake
1190 E. Washington St., Grayslake, IL 60030
Phone: (847) 549-2235